{ "id": 16, "date": "2026-01-28T14:53:41", "date_gmt": "2026-01-28T14:53:41", "guid": { "rendered": "https:\/\/isupply.fr\/?page_id=16" }, "modified": "2026-03-20T11:09:33", "modified_gmt": "2026-03-20T11:09:33", "slug": "refund_returns", "status": "publish", "type": "page", "link": "https:\/\/isupply.fr\/en\/refund_returns\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "

Refund and Return Policy<\/h1>\n

Last updated:<\/strong> [insert date]<\/p>\n

This Refund and Return Policy applies to purchases made on https:\/\/isupply.fr<\/a><\/strong> operated by iSupply<\/strong>.<\/p>\n

We comply with applicable European Union consumer protection laws<\/strong>, including Directive 2011\/83\/EU, as implemented in France.<\/p>\n

\n

1. Right of Withdrawal (B2C \u2013 EU Consumers)<\/h2>\n

If you are a private consumer (B2C) located in the European Union, you have the right to withdraw from your purchase within 14 days<\/strong> without giving any reason.<\/p>\n

The withdrawal period expires 14 days after:<\/p>\n

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  • \n

    the day you receive the goods, or<\/p>\n<\/li>\n

  • \n

    the day a third party (other than the carrier) receives the goods on your behalf.<\/p>\n<\/li>\n<\/ul>\n

    To exercise your right of withdrawal, you must notify us clearly (by email or contact form) of your decision.<\/p>\n

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    2. Effects of Withdrawal<\/h2>\n

    If you withdraw from the contract:<\/p>\n

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    • \n

      We will refund all payments received, including standard delivery costs (excluding additional costs resulting from a delivery method other than the least expensive standard option).<\/p>\n<\/li>\n

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      Refunds will be made within 14 days<\/strong> from the day we receive the returned goods or proof of return.<\/p>\n<\/li>\n

    • \n

      Refunds will be processed using the same payment method used for the original transaction.<\/p>\n<\/li>\n<\/ul>\n

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      3. Return Conditions<\/h2>\n

      Returned products must:<\/p>\n

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      • \n

        be unused and in original condition<\/p>\n<\/li>\n

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        be returned in original packaging where possible<\/p>\n<\/li>\n

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        not show signs of installation, modification, or damage<\/p>\n<\/li>\n<\/ul>\n

        You are responsible for return shipping costs unless otherwise agreed.<\/p>\n

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        4. Exclusions from the Right of Withdrawal<\/h2>\n

        The right of withdrawal does not<\/strong> apply to:<\/p>\n

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          custom-made or personalized products<\/p>\n<\/li>\n

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          goods made to order<\/p>\n<\/li>\n

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          sealed goods that are not suitable for return for health or hygiene reasons if unsealed<\/p>\n<\/li>\n

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          services that have already been fully performed with your consent<\/p>\n<\/li>\n

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          marine or yacht services already scheduled or executed<\/p>\n<\/li>\n<\/ul>\n

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          5. Damaged or Defective Goods<\/h2>\n

          If you receive a defective or damaged product, please contact us immediately with:<\/p>\n

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            order number<\/p>\n<\/li>\n

          • \n

            description of the issue<\/p>\n<\/li>\n

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            supporting photos if applicable<\/p>\n<\/li>\n<\/ul>\n

            We will assess the situation and offer a repair, replacement, or refund where appropriate.<\/p>\n

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            6. Professional Customers (B2B)<\/h2>\n

            For business customers (B2B)<\/strong>:<\/p>\n

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              the statutory right of withdrawal does not apply<\/p>\n<\/li>\n

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              returns and refunds are handled on a case-by-case basis<\/p>\n<\/li>\n

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              any agreed conditions must be confirmed in writing<\/p>\n<\/li>\n<\/ul>\n

              \n

              7. Contact<\/h2>\n

              To request a return or refund, please contact us using the details provided on the Website.<\/p>", "protected": false }, "excerpt": { "rendered": "

              Refund and Return Policy Last updated: [insert date] This Refund and Return Policy applies to purchases made on https:\/\/isupply.fr operated by iSupply. We comply with applicable European Union consumer protection laws, including Directive 2011\/83\/EU, as implemented in France. 1. Right of Withdrawal (B2C \u2013 EU Consumers) If you are a private consumer (B2C) located in […]<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "_jetpack_hide_featured_image": false, "_jetpack_featured_image_duplicate_dismissed": 0, "footnotes": "" }, "class_list": [ "post-16", "page", "type-page", "status-publish", "hentry" ], "aioseo_notices": [], "aioseo_head": "\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t