iSupply<\/strong>.<\/p>\nWe comply with applicable European Union consumer protection laws<\/strong>, including Directive 2011\/83\/EU, as implemented in France.<\/p>\n1. Right of Withdrawal (B2C \u2013 EU Consumers)<\/h2>\n If you are a private consumer (B2C) located in the European Union, you have the right to withdraw from your purchase within 14 days<\/strong> without giving any reason.<\/p>\nThe withdrawal period expires 14 days after:<\/p>\n
\n\nthe day you receive the goods, or<\/p>\n<\/li>\n
\nthe day a third party (other than the carrier) receives the goods on your behalf.<\/p>\n<\/li>\n<\/ul>\n
To exercise your right of withdrawal, you must notify us clearly (by email or contact form) of your decision.<\/p>\n
2. Effects of Withdrawal<\/h2>\n If you withdraw from the contract:<\/p>\n
\n\nWe will refund all payments received, including standard delivery costs (excluding additional costs resulting from a delivery method other than the least expensive standard option).<\/p>\n<\/li>\n
\nRefunds will be made within 14 days<\/strong> from the day we receive the returned goods or proof of return.<\/p>\n<\/li>\n\nRefunds will be processed using the same payment method used for the original transaction.<\/p>\n<\/li>\n<\/ul>\n
3. Return Conditions<\/h2>\n Returned products must:<\/p>\n
\n\nbe unused and in original condition<\/p>\n<\/li>\n
\nbe returned in original packaging where possible<\/p>\n<\/li>\n
\nnot show signs of installation, modification, or damage<\/p>\n<\/li>\n<\/ul>\n
You are responsible for return shipping costs unless otherwise agreed.<\/p>\n
4. Exclusions from the Right of Withdrawal<\/h2>\n The right of withdrawal does not<\/strong> apply to:<\/p>\n\n\ncustom-made or personalized products<\/p>\n<\/li>\n
\ngoods made to order<\/p>\n<\/li>\n
\nsealed goods that are not suitable for return for health or hygiene reasons if unsealed<\/p>\n<\/li>\n
\nservices that have already been fully performed with your consent<\/p>\n<\/li>\n
\nmarine or yacht services already scheduled or executed<\/p>\n<\/li>\n<\/ul>\n
5. Damaged or Defective Goods<\/h2>\n If you receive a defective or damaged product, please contact us immediately with:<\/p>\n
\n\norder number<\/p>\n<\/li>\n
\ndescription of the issue<\/p>\n<\/li>\n
\nsupporting photos if applicable<\/p>\n<\/li>\n<\/ul>\n
We will assess the situation and offer a repair, replacement, or refund where appropriate.<\/p>\n
6. Professional Customers (B2B)<\/h2>\n For business customers (B2B)<\/strong>:<\/p>\n\n\nthe statutory right of withdrawal does not apply<\/p>\n<\/li>\n
\nreturns and refunds are handled on a case-by-case basis<\/p>\n<\/li>\n
\nany agreed conditions must be confirmed in writing<\/p>\n<\/li>\n<\/ul>\n
7. Contact<\/h2>\n To request a return or refund, please contact us using the details provided on the Website.<\/p>\n","protected":false},"excerpt":{"rendered":"
Refund and Return Policy Last updated: [insert date] This Refund and Return Policy applies to purchases made on https:\/\/isupply.fr operated by iSupply. We comply with applicable European Union consumer protection laws, including Directive 2011\/83\/EU, as implemented in France. 1. Right of Withdrawal (B2C \u2013 EU Consumers) If you are a private consumer (B2C) located in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t