Privacy Policy
Last updated: [insert date]
This Privacy Policy describes how iSupply (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or use our website https://isupply.fr (the “Website”).
We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection laws.
1. Who We Are
Website: https://isupply.fr
Company: iSupply
Location: South of France
Activity: Yacht service, refit, marine supply and related services along the Mediterranean coast.
For any privacy-related questions, you may contact us via the contact details provided on our Website.
2. Personal Data We Collect
We may collect the following types of personal data:
Identity data (name, surname)
Contact data (email address, phone number, billing and shipping address)
Technical data (IP address, browser type, operating system)
Transaction data (orders, invoices, payment status)
Account data (if you create an account)
Communication data (messages sent via forms or email)
Comments data (if comments are enabled)
3. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at:
https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible publicly in the context of your comment.
4. WooCommerce – Orders & Payments
When you place an order through our Website, we collect information necessary to fulfill the contract, including:
Name, billing and shipping address
Email address and phone number
Order details and invoice data
VAT-related information (where applicable)
VAT, OSS and B2B Transactions
In accordance with European Union tax regulations, our Website operates in compliance with applicable VAT, OSS (One Stop Shop), and B2B requirements.
VAT (Value Added Tax)
Prices displayed on the Website may include VAT, depending on the customer’s location and applicable tax regulations. VAT rates are calculated automatically based on the customer’s billing or shipping address, in accordance with EU tax rules.
OSS (One Stop Shop)
For sales to private customers (B2C) within the European Union, we may apply the OSS (One Stop Shop) scheme. This allows VAT to be charged at the rate applicable in the customer’s country of residence and reported through a single EU VAT return.
B2B Transactions
For business customers (B2B) located within the European Union:
A valid EU VAT number may be required
VAT may be reverse-charged in accordance with Article 196 of the EU VAT Directive
In such cases, invoices may be issued without VAT
Business customers are responsible for ensuring the accuracy of the VAT information provided.
Invoicing & Compliance
All invoices are issued in compliance with applicable tax and accounting regulations and may be retained for legal and fiscal purposes.
This information is provided for transparency purposes and does not constitute tax advice.
Payments are processed via secure third-party payment providers. We do not store your full payment card details on our servers.
This data is used strictly for:
Order processing and delivery
Accounting and tax compliance
Customer service and legal obligations
5. Cookies & Tracking Technologies
Our Website uses cookies to:
Ensure proper website functionality
Maintain shopping cart sessions
Analyze website traffic and performance
Improve user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of the Website.
6. Embedded Content from Other Websites
Articles or pages on this Website may include embedded content (e.g. videos, images, maps). Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.
These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
7. How We Use Your Data
We use your personal data to:
Provide and manage our services
Process orders and payments
Communicate with you regarding your requests or orders
Improve our Website and services
Comply with legal and regulatory obligations
8. Legal Basis for Processing (GDPR)
We process your personal data based on:
Your consent
Performance of a contract
Legal obligations
Legitimate interests (such as security and fraud prevention)
9. How Long We Retain Your Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Comments and their metadata may be retained indefinitely unless removal is requested.
10. Your Rights Under GDPR
As a data subject within the EU, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority (CNIL in France)
11. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Some data may be processed by trusted third-party service providers located inside or outside the EU, with appropriate safeguards in place.
12. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated revision date.
14. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the contact information available on our Website.
