Refund and Return Policy

Last updated: [insert date]

This Refund and Return Policy applies to purchases made on https://isupply.fr operated by iSupply.

We comply with applicable European Union consumer protection laws, including Directive 2011/83/EU, as implemented in France.

1. Right of Withdrawal (B2C – EU Consumers)

If you are a private consumer (B2C) located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after:

  • the day you receive the goods, or

  • the day a third party (other than the carrier) receives the goods on your behalf.

To exercise your right of withdrawal, you must notify us clearly (by email or contact form) of your decision.

2. Effects of Withdrawal

If you withdraw from the contract:

  • We will refund all payments received, including standard delivery costs (excluding additional costs resulting from a delivery method other than the least expensive standard option).

  • Refunds will be made within 14 days from the day we receive the returned goods or proof of return.

  • Refunds will be processed using the same payment method used for the original transaction.

3. Return Conditions

Returned products must:

  • be unused and in original condition

  • be returned in original packaging where possible

  • not show signs of installation, modification, or damage

You are responsible for return shipping costs unless otherwise agreed.

4. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • custom-made or personalized products

  • goods made to order

  • sealed goods that are not suitable for return for health or hygiene reasons if unsealed

  • services that have already been fully performed with your consent

  • marine or yacht services already scheduled or executed

5. Damaged or Defective Goods

If you receive a defective or damaged product, please contact us immediately with:

  • order number

  • description of the issue

  • supporting photos if applicable

We will assess the situation and offer a repair, replacement, or refund where appropriate.

6. Professional Customers (B2B)

For business customers (B2B):

  • the statutory right of withdrawal does not apply

  • returns and refunds are handled on a case-by-case basis

  • any agreed conditions must be confirmed in writing

7. Contact

To request a return or refund, please contact us using the details provided on the Website.